At Fire Grid Safety Solutions, we strive to provide high-quality fire safety products and services. Please read our Return & Refund Policy carefully before making a purchase.
Returns are accepted only with prior written approval from Fire Grid Safety Solutions.
Products may be eligible for return if:
The product received is damaged during transit.
An incorrect product has been delivered.
The product has a verified manufacturing defect.
The return request is submitted within 7 days of delivery.
The product must be returned in its original condition, packaging, and accompanied by the original invoice.
The following items are not eligible for return:
Customized or made-to-order fire suppression systems.
Installed fire protection systems.
Used or damaged products.
Products damaged due to improper handling, misuse, or unauthorized repairs.
Clearance or special offer products.
Refunds will be processed only after the returned product has been inspected and approved by our technical team.
Refunds will be made through the original payment method where applicable.
Processing may take 7–14 business days after approval.
Shipping, installation, and handling charges are non-refundable unless the error is on our part.
Orders may be cancelled before dispatch or before installation work begins.
Customized products or products already under installation are generally not eligible for cancellation. Approved cancellations may be subject to administrative or procurement charges.
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with:
Order/Invoice Number
Product photographs
Description of the issue
Our team will review your request and arrange a replacement or refund where applicable.
Products covered under warranty will be repaired or replaced according to the applicable warranty terms. Warranty claims do not automatically qualify for a refund.
For any questions regarding returns, refunds, or cancellations, please contact Fire Grid Safety Solutions through our official communication channels. Our support team will be happy to assist you.
